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Customer Service


Shipping & Delivery

Syntechnologies Ltd use TNT for UK Shipping. Next day delivery up to 10kg is £12.50. Additional charges apply for non-mainland UK. Syntec can direct ship to your customer under plain cover or using your delivery note if supplied. Syntec can ship internationally and will be quoted on a per consignment basis.

Returns & Replacements

You can notify us by email to info@syntechnologies.co.uk or call 0844 870 8490 before we have dispatched the goods to you and there will be no charges incurred. Where goods have already been dispatched to you, you can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of shipping shall be borne by you. You are ultimately responsible for the condition of the returned items.

Reasons for Returns

Dead on Arrival

The DOA problem must be reported within 5 working days after receipt of the product (based on delivery according to tracking number of original invoice).

If a product is tested and the problem is not duplicated, there will be a 15% “no problem found” fee charged to the customer.

Defective Products

Syntec can provide additional warranty and enhanced cover in addition to those imposed by the manufacturer. If products become defective within the standard manufacturers warranty, the conditions proposed by Syntecwill be an exact copy of the manufacturer's.

Wrong Deliveries by Syntec

Customer Service must be notified of all wrong deliveries within 15 days date of invoice.

Only products in their original condition and without damages to the box will be accepted for return.

Transportation cost for returning the material will be at the expense of Syntec.

Syntec will attempt to collect goods only once. If the customer or end user is not present for the pickup, they must return the products at their own expense.

Products Damaged by delivery from Syntec

Customer Service must be notified of all damaged deliveries within 10 days date of invoice. Damage must be reported to courier at the reception of goods. Pictures of the damage need to be supplied to Syntec please keep all boxes available for inspection by carrier.

Transportation cost for returning the material will be at the expense of Syntec.

Wrong customer order

All requests have to made within 15 days of invoice.

Syntec reserves the right to issue or not an RMA number for the return of material in case the customer placed a wrong order.

Syntec reserves the right to charge the customer a restocking fee of at least 15% of the product value, with a minimum of € 40. Syntec will in no case take back material that was specifically ordered for a customer.

We do not offer a return of the following:

  • Media (Labels & Ribbons)

  • Print Heads

  • Software

  • Discontinued Products

  • Service Contracts

These policies should be communicated to their end-user customers

Syntec reserves the right to not accept a returned product if any of the following applies:

  • in the event that the product has been used or damaged

  • in the event that the goods are not returned in the original packaging in a re-saleable condition

  • in the event that the operational manuals are not returned with the goods

  • in the case of software, audio or visual products, where the packaging has been unsealed

Ordering

If an order is received before 3pm and in stock, your order will ship out on a standard next day service. If you need any assistance with your order please contact the office on 0844 870 8490 and we will be happy to help.

If you have been provided special pricing for a project you will need to raise an order and send it to your account manager or email info@syntechnologies.co.uk

Please supply a PO number. Your order is subject to availability, credit limit and credit history.